The Sweet Factory - FAQs
At The Sweet Factory, your trusted Barnet cake shop and bakery, we value quality above all, but even more important is clarity and transparency with our customers in Barnet and North London. This FAQ page for The Sweet Factory Barnet is dedicated to answering the most common questions we receive about our birthday cakes, wedding cakes, custom cakes, eggless cakes Barnet, gluten-free cakes North London, and more.
Here you’ll find clear guidance on how we operate, what to expect when ordering cakes online in Barnet, and helpful answers whether your question is big or small. If you don’t find the answer you’re looking for on this Barnet bakery FAQ page, please don’t hesitate to contact us directly. We love helping our local customers with all their cake needs and may add your question here to assist future cake shoppers in Barnet and North London.
This page is part of our commitment to a smooth, trust-filled ordering experience for all types of customers—from birthday cake buyers to bespoke wedding cake clients across Barnet and North London.
What to Expect?
When ordering cakes online in Barnet and North London, as standard our birthday cakes, celebration cakes and custom cakes are made short and wide to match the pictures on our site. Due to customer feedback, we design them this way to make cake cutting easier, cake transport simpler, and more importantly, they look stunning for your birthday cake photos or celebration cake pictures.
If you prefer a narrow tall cake design for your Barnet birthday cake or North London celebration cake, simply place a bespoke cake order. All custom cakes Barnet come on a silver board as standard.
When ordering coloured cakes other than chocolate or vanilla—like blue or green—please note the intense colouring needed for deep shades can stain clothes, skin, mouth and teeth. To avoid this, we use lighter colouring for a beautiful pastel cake shade as standard. Want a deep coloured cake? Contact us when placing your cake order online and we'll happily create the bolder shade you're after.
Nut free process
Nut allergies must be taken seriously, especially for children's birthday cakes in Barnet and North London. All nut-free cakes, nut-free cheesecakes, and nut-free custom cakes Barnet are prepared on deep-cleaned work surfaces with deep-cleaned utensils from start to finish to reduce contamination risk to near 0%.
We box and store your nut-free birthday cakes North London or nut-free celebration cakes in a separate location/fridge until cake collection Barnet or delivery. We do everything possible on our end, but once handed to the customer, we’re not responsible—please store your nut-free cakes in a clean location away from nuts.
Payments, Cancelations and Refunds
Once your order has been placed and accepted on our end, you will receive a confirmation. There may be an occasion where it is your first time ordering from us and you have funds in your account but the payment is being rejected. In this event please contact your bank as they may be freezing the payment due to it not being recognised as a form of fraud prevention. In this case, please place your order on WhatsApp or in-store.
In the event you wish to cancel your order, please let us know 24-hours before your order is due. Failure to do so will result in being refunded 50% as a cancellation fee.
Placing Bespoke Orders
We accept orders in all shapes and sizes for ANY event—from baby shower cakes in Barnet and North London to wedding cakes North London and bespoke celebration cakes Barnet. You're always in safe, capable hands at our Barnet cake shop.
We bring any custom cake design to life! For enquiries, contact us via Instagram or WhatsApp for assistance, questions, or cake quotations Barnet.
For wedding cake orders North London, we offer in-person appointments to discuss your vision in depth and sample 3 flavours (requested beforehand). For bespoke cake orders Barnet, we take 50% upfront deposit, with the balance due the day before cake collection or delivery. Full payment on the day is also welcome.
Are you Halal?
As standard, our Barnet cake shop uses no animal fat or alcohol in birthday cakes, wedding cakes, cheesecakes or any eggless cakes Barnet and North London. We avoid all products with traces of pork or alcohol and prioritise Halal cake suppliers and vegetarian cake ingredients from reputable, long-standing suppliers over cheap alternatives.
This ensures Halal birthday cakes Barnet, vegetarian celebration cakes North London, and all our custom cakes are safe for everyone—staff, customers, and families—with no unpleasant surprises. We take this duty of care seriously to respect all beliefs and dietary requirements.
Photo Prints
When ordering photo birthday cakes in Barnet and North London, we use edible paper and edible inks for 100% safe photo print cakes on your custom birthday cakes or celebration cakes Barnet.
After placing your cake order online, send us the picture 24 hours before via WhatsApp or email. The photo cake print quality depends on the image you provide—we don't enhance pictures as standard practice. Late images may delay your cake collection Barnet or North London cake delivery.
The 24-hour photo cake deadline avoids printing issues and gives us time for backup services to ensure your photo birthday cake Barnet arrives on time. We coat the edible photo print with neutral glaze for shine and fridge protection against decolouring or bubbling.
Deliveries & Click + Collect
For click and collect in Barnet, upon arrival please provide your receipt for cake collection Barnet.
For cake delivery in Barnet and North London, we send SMS or WhatsApp once the driver leaves with your birthday cakes, wedding cakes, or custom cakes to the address provided. Ensure someone is available to receive and has fridge space ready.
If you're not home, drivers wait up to 10 minutes before returning your North London cake delivery to our premises—you'll need to collect your cake Barnet, and the delivery charge isn't refunded.
Finally, double-check your address before cake delivery North London—we can't redirect to corrected addresses once the driver arrives.
UK and International Postal Orders (EU) - Persian Confectionary (Dry Range)
Yes, the rumours are true. Our dry range within the Persian confectionary section are available to post across the UK, EU and also Global. UK postal orders can be placed via our website but for the rest of the world these orders are taken via WhatsApp so we can be in direct contact with the customer throughout the process. The price of the product does not change but the postage is something down to the pricing of the Postal services used and is added onto the cost of your order. We package and seal the products in the best way we can and label it fragile, but due to the way they can be handled in transit we do not accept liability. We video and send you the packaging process of your order, the rest is down to the handler. This is not a regular problem we have encountered but the odd occasion we have had customers get in touch and tell us but unfortunately we can only guarantee the work done on our side. Postal orders are placed with the customer accepting this possibility. Finally, you need to order a cake/confectionary for delivery but it is out of our proximity and this may be due to Toll charges, ULEZ or Congestion charge. This doesn't mean we can't make it happen, feel free to get in touch if you experience this problem and we will take your order manually!